Contact us
Email is the fastest way to reach a person. We answer within one business day.
support@afripantry.comWhat to include
An order or a delivery
Have the order number ready — it is on the order page and in your confirmation email. If the order has more than one store, say which one, since each store is delivered separately.
A refund or a charge you don't recognise
Send the order number and the date. Card payments are processed by Stripe, so a refund goes back to the card that paid and can take a few business days to appear.
Your account
Password resets and email verification are self-service on the sign-in screen. Write to us if you are locked out of the address you signed up with.
Selling or driving with us
Applications are reviewed by hand. If yours has been pending for more than a few days, send the email address you applied with.
Before you write
- Your orders, and the delivery status of each store in them, are on your orders page.
- Delivery addresses are managed under your addresses.
- You can close your account yourself: in the Afripantry app, under Account → Security → Delete account. It is permanent.
Privacy and data requests
To ask for a copy of your data, a correction, or deletion, write to privacy@afripantry.com. What we hold and why is set out in our privacy policy.